Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Verizon’s Administrative and Telco Recovery fee, which, according to the company’s website, helps to “defray and recover certain direct and indirect costs” its agents incur, will allegedly increase ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

Verizon 24/7 live support, new My Verizon app: I don’t actually think you need to update your My Verizon app to get this new look, as their app is mostly just a weird shell for a slow and janky ...

Customers on older 5G plans lose access to free Apple Arcade and Google Play Pass as Verizon pushes users towards myPlan.

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Provided by GlobeNewswire Jun 24, 2025, 3:30:00 AM ...

Coakley calls each store “unique.” Based in Basking Ridge, N.J., he recently took questions from The Inquirer at the ...