Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

Amazon Connect includes an integration with Amazon Lex, a tool for creating AI assistants. Companies can now enhance those assistants using another AWS machine learning service called Amazon Q.

How are you using Artificial Intelligence (AI) to accelerate delivery while reducing costs?” More than ever, government ...

Like most AWS services, Connect can be paid for by the sip. AWS will scale the virtual contact center as needed with the ability to support "tens of thousands" of agents.

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...