Saks Fifth Avenue has partnered with NLX and AWS to offer voice-first, gen AI-powered conversational support for the luxury retailer’s customers.

NLX and Amazon Connect partner with the luxury retailer to provide a virtual voice assistant responding to customer inquiries ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

Compare Xfinity and Verizon Fios on speed, price, deals and coverage to find the best internet provider for your needs in ...

Coakley calls each store “unique.” Based in Basking Ridge, N.J., he recently took questions from The Inquirer at the ...

Given the rapid adoption of generative AI and its potential to impact a wide range of tasks, understanding the effects of AI on the economy is one of society’s most important questions. In this work, ...