While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their ...

Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

Several Verizon customers took to social media to flag that they received emails from the phone carrier warning them that their loyalty discounts will be removed from their accounts next month. These ...

Verizon 24/7 live support, new My Verizon app: I don’t actually think you need to update your My Verizon app to get this new look, as their app is mostly just a weird shell for a slow and janky ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Provided by GlobeNewswire Jun 24, 2025, 3:30:00 AM ...

Verizon Communications Inc. VZ has gained 6.5% in the past six months compared with the Wireless National industry’s growth of 2.3%. The stock has also outperformed the S&P 500 index during this time ...

Customers on older 5G plans lose access to free Apple Arcade and Google Play Pass as Verizon pushes users towards myPlan.

A potentially major enhancer Verizon sees tremendous potential for AI to enhance its business. It's already using the technology to improve customer experiences and increase efficiency.