As much as agentic AI promises to make our lives easier, delegating tasks and errands is certainly not new. Even in our ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center automation.

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's ...

This launch sets the stage for the company's upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver ...

Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics.

AI Technology Fuses Content Compliance, Brand Fit, and Performance, Reducing Legal Reviews by 90% and Speeding Campaign Launches NEW YORK, May 22, 2025 /PRNewswire/ -- Persado, a leading provider of ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...